Shipping & Returns Policy

Where we ship

We ship to most countries worldwide. Some items, such as liquids, can’t be shipped to every destination. If an item isn’t available for your country, you’ll see this at checkout.

Processing time

Orders are processed within 1-3 business days. You’ll receive an email with tracking details once your order ships.

Delivery times

Delivery times depend on where you live. These are estimates, not guarantees. Delays can happen because of customs, weather, carrier issues or busy periods.

Estimated delivery (per region):

Europe 7-14 business days
UK, Ireland and Nordics 7-14 business days
North America 8-15 business days
Australia and New Zealand 7-14 business days
Middle East 8-16 business days
Singapore, Malaysia, Thailand, Brunei 8-16 business days
Philippines, Indonesia, Vietnam and other Southeast Asia 10-20 business days
Rest of world 10-20 business days

Shipping cost

Shipping costs are shown at checkout before you pay. Free shipping applies to orders over $120. The cost depends on your country and what’s in your order.

Tracking

Every order includes tracking. Updates can take a few days to appear after dispatch, and some tracking updates may be slow while a parcel is in transit between countries.

Multiple items

Items in one order may ship separately and arrive on different days. You’ll receive tracking for each parcel.

Customs, Import Duties & Taxes

Depending on your country, import duties, VAT or other taxes may apply to your order. Where these are included in your price, we’ll say so at checkout, and you won’t be asked to pay anything extra when your parcel arrives. Where they aren’t included, they are set by your local customs authority and are the buyer’s responsibility. We can’t predict the amount or change it.

Please check your local customs rules before ordering. If you’re asked to pay a charge that checkout said was included, contact us at hello@onestoppadel.shop before paying and we’ll look into it.

If a parcel is refused or left unclaimed because customs charges weren’t paid, [it may be returned to us. In that case we’ll refund your order minus the shipping and return costs / we are unable to offer a refund].

Order Changes and Cancellations

Orders are processed quickly, so we can’t change addresses or swap models once an order is placed. Please check your item, colour, model and delivery address before checkout.

If you’ve made a mistake, contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to help or cancel it for you.

Return window

You can request a return within 30 days of receiving your order.

Condition

Items must be unused, in their original packaging, with all accessories. Rackets must have no visible wear, scratches or marks.

Items we can’t accept back

For hygiene reasons, we can’t accept returns of opened overgrips, wrist straps that have been used, and grip enhancer liquid that has been opened, unless the item is faulty.

How to start a return

Email us at hello@onestoppadel.shop with your order number and the reason for the return.
We’ll reply with instructions and the return address.
Send the item back using a tracked service. For change-of-mind returns, return shipping is paid by the customer.

Please don’t send anything back before we confirm. Returns sent without approval may not be processed.

Refunds

Once we receive and check your return, we’ll refund your payment to the original payment method within 5-10 business days. Original shipping costs are non-refundable for change-of-mind returns. Your bank may take a few additional days to show the refund.

Damaged, faulty or wrong items

If your item arrives damaged, faulty or not as ordered, contact us within 7 days of delivery with your order number and photos. We’ll arrange a replacement or refund at no cost to you, including return shipping where it’s needed.

Lost parcels

If your tracking hasn’t updated for 10 days, or your parcel hasn’t arrived 7 days after the end of the estimated delivery window, contact us and we’ll investigate with the carrier. If the parcel is confirmed lost, we’ll send a replacement or refund your order.

Your statutory rights

Nothing on this page limits any rights you have under the consumer laws where you live.